1. Acceptance of Terms
By accessing or using oprantis.com (the "Site") or any service we provide (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.
The Service is provided by Oprantis ("we," "us," "our"), a California-based business with mailing address PO Box 2549, Mission Viejo, CA 92690. You may reach us at [email protected] or (949) 791-4332.
2. Service Description
Oprantis provides an AI receptionist service ("Aria") that answers inbound phone calls on your behalf, qualifies leads, captures contact information, books appointments, and synchronizes results to a customer relationship management (CRM) system you authorize. Higher-tier plans bundle additional services (a custom website, Google Business Profile optimization, full CRM build, and others) as described on the Pricing page.
The Service is intended for legitimate business use by small and mid-size businesses (typically contractors, trade businesses, and professional services firms). Personal-use accounts are not supported.
3. Account Registration and Eligibility
To create an account, you must (a) be at least 18 years of age, (b) be authorized to bind the business you are signing up for, and (c) provide accurate and complete information. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
4. Founders Special Promotion
The "Founders Special" promotion waives the one-time setup fee for the Growth and Concierge plans for the first three (3) qualifying signups during the promotion period. The Starter plan has no setup fee; the Founders savings recap shown on the Starter card represents the same waiver narrative for visual parity but does not correspond to a separately-billed setup line.
Founders pricing applies to the setup fee waiver only. Recurring monthly fees ($197, $497, or $1,497 depending on tier selected) are not waived and continue at full rate. The Founders Special automatically closes when the promotional cap is reached (currently three real signups; cap is set in our system and not subject to change without notice).
Founders Special participants are entitled to direct access to our team during onboarding. Founders Special monthly pricing is locked for the life of the subscription, renewing at the same rate so long as the subscription remains active.
5. Subscription Terms, Billing, and Auto-Renewal
The Service is billed monthly in advance on a recurring subscription basis and auto-renews each month until you cancel.
California Automatic Renewal Law disclosure
By subscribing, you authorize Oprantis to charge your stored payment method on a recurring monthly basis at the price quoted at the time you subscribed. We will charge your payment method automatically each month for the same plan, on the same monthly anniversary of your subscription start date, until you cancel. You may cancel at any time without notice to us beyond the cancellation action itself; see Section 6 below.
If we change subscription pricing, we will notify you by email at least thirty (30) days before the change takes effect, and the change will not take effect for your account until your next renewal cycle after that 30-day notice period. Founders Special participants are exempt from price increases for twelve (12) months from their subscription start date per Section 4.
Overage charges
Plans include a monthly minute allowance (300, 600, or 1,200 minutes for Starter, Growth, and Concierge respectively). Minutes used beyond your plan allowance are billed at $0.20 per minute on the following invoice. We will email you when your usage crosses 80%, 100%, and 110% of your monthly allowance so there are no surprises.
Failed payments
If your payment method is declined, we will retry the charge per our payment processor's standard cadence (typically 3 attempts over 7 days). Service may be suspended if the account remains unpaid more than ten (10) days past the original invoice date.
6. Cancellation Policy
You may cancel your subscription at any time from your account portal at oprantis.com/portal. Cancellation takes effect at the end of your current billing cycle. The current cycle is non-refundable and we do not pro-rate partial months.
Your service continues uninterrupted until the cycle ends, at which point auto-renewal stops and no further charges are made. There is no cancellation fee.
One-time setup fees (where applicable) are non-refundable once we have begun onboarding work for your account.
7. Call Recording Disclosure and Consent
Aria, our AI receptionist, records all calls it handles on your behalf. Aria announces the recording at the start of every call using a script substantially similar to: "This call is being recorded for quality and to capture appointment details." Callers who do not consent may end the call without giving consent.
By subscribing to the Service, you authorize Aria to make this announcement on your business's behalf and confirm that this announcement satisfies your obligations under California Penal Code § 632 and similar laws in other all-party consent states. If your business operates in jurisdictions with different consent requirements, you are responsible for confirming that the announcement satisfies local law.
8. Customer Data Use
Recordings, transcripts, and call metadata captured by Aria belong to your business. Oprantis acts as a data processor on your behalf for these materials and uses them solely to provide the Service to you, including:
- Synthesizing the call to populate your CRM with the lead's details
- Generating the call summary delivered to you within minutes of the call ending
- Storing the transcript for your reference (default 90 days, configurable in your portal settings)
- Improving Aria's performance for your business specifically (e.g., learning your services, pricing, hours)
For details on third-party processors and your privacy rights, see our Privacy Policy.
De-identified product improvement
We may use de-identified, aggregated patterns from calls (e.g., "X% of contractors get jobsite-emergency calls in the evening") to improve Aria's general performance for all customers. Such use never includes personally identifiable information about your callers, your business name, your customers' names, phone numbers, addresses, or any content that could reasonably identify them or you.
9. Intellectual Property
Oprantis owns all intellectual property in the Service itself, including Aria's underlying AI models, the Oprantis trademark and brand, the website, and any software we build or license to provide the Service.
You retain ownership of (a) all data and content your business provides to us during onboarding (services list, pricing, hours, scripts, etc.), and (b) all data captured by Aria on calls handled for your business (recordings, transcripts, lead contact details, appointments).
10. Customer Responsibilities
- You are responsible for compliance with all laws applicable to your own business operations (licensing, insurance, employment, tax, etc.).
- You are responsible for the accuracy and lawfulness of information you provide to us during onboarding.
- You are responsible for keeping your payment method current and for prompt payment of invoices.
- You are responsible for the use of any leads, contacts, or data Aria captures on your behalf, including compliance with the federal Telephone Consumer Protection Act (47 U.S.C. § 227) and CAN-SPAM Act (15 U.S.C. § 7701 et seq.) when contacting them.
11. Service Level
We make reasonable efforts to keep the Service running 24/7. We do not currently offer a contractual service-level agreement (SLA) at this stage of the company's growth. We commit to:
- Notifying you within 30 minutes of detecting a major service disruption that affects your account
- Best-effort response to support requests within one business day during normal business hours, and within 4 hours for "Priority Support" tier (Concierge plan)
- Posting public status updates at our status page (when published) for any incident lasting more than 30 minutes
Customer credits for service downtime are evaluated case-by-case; we do not currently have a published credit schedule.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OPRANTIS'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO OPRANTIS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. OPRANTIS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
13. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Orange County, California, and you consent to the personal jurisdiction of those courts.
Before filing a lawsuit, the parties agree to attempt to resolve the dispute informally through good-faith negotiations for at least thirty (30) days after written notice from one party to the other.
14. Modification of Terms
We may update these Terms from time to time. The updated version will be posted at oprantis.com/terms with an updated Effective Date at the top. Material changes will be communicated by email to active subscribers at least thirty (30) days before the change takes effect. Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.
15. Contact
Questions about these Terms? Reach us at:
- Email: [email protected]
- Phone: (949) 791-4332
- Mail: Oprantis, PO Box 2549, Mission Viejo, CA 92690